Guide to Choosing UK Universities - Student Satisfaction & Outcome
Our guide to choosing UK universities shows you how to pick a UK university based on student satisfaction and outcomes. We go into detail about the National Student Survey and the Destination of Leavers from Higher Education Survey.
Table of Contents
National Student Survey
The National Student Survey (NSS) is a survey taken by all final year undergraduate students of UK universities. The purpose of the NSS is to assess student satisfaction with the quality of their programmes. The survey produces seven scores that are used to produce an overall score that denotes the overall level of student satisfaction with a given course.
The NSS consists of attitude and open-ended questions designed to assess student experience across various aspects such as:
- Teaching quality
- Learning opportunities
- Assessment and feedback from tutors
- Academic support
- Organisation and management of course
- Learning resources
- Learning community
- Student voice
- Overall satisfaction
The NSS scores go from 0-100%. This is used in most league tables as a measurement of student satisfaction. This has been regarded as one of the most important metrics in various league tables. For example, three out of nine metrics used in The Guardian’s league table are centred on student satisfaction. Where applicable, NSS scores are also used in TEF ratings.
NSS League Table
We have put together the league table below which lists UK universities based on NSS satisfaction scores. This is based on the 2020 NSS data for overall satisfaction.
|Ranking||University||Satisfaction Score (%)|
|1||University of St Andrews||92.73|
|5||Royal Academy of Music||88.71|
|7||University of Bath||88.31|
|8||University of the West of England||88.15|
|9||University of Buckingham||87.88|
|10||University of Dundee||87.61|
|12||Royal Holloway, University of London||87.15|
|13||Nottingham Trent University||87.13|
|14||University of Glasgow||87.08|
|15||University of Stirling||86.85|
|17||University of Aberdeen||86.69|
|18||University of Strathclyde||86.36|
|19||University of West London||86.34|
|20||University of East Anglia (UEA)||86.27|
|21||University of Portsmouth||86.23|
|22||St Mary's University||85.9|
|23||University of Exeter||85.74|
|24||Edinburgh Napier University||85.71|
|25||University of Worcester||85.47|
|26||University of York||85.39|
|27||York St John University||85.35|
|28||Bishop Grosseteste University||85.3|
|29||University of Sheffield||85.28|
|30||Glasgow Caledonian University||85.23|
|31||University of Warwick||85.13|
|33||University of the West of Scotland||84.94|
|34||University of Plymouth||84.92|
|35||University of Southampton||84.91|
Destination of Leavers from Higher Education (DLHE) Survey
The DLHE is a survey where higher education graduates are contacted six months after graduation to determine their employment status or if they are furthering their studies. The findings of the DLHE determines graduate employability as well as student outcomes – both of which are critical aspects that demonstrate a programme or university’s success in its academic syllabus and delivery. Similar to NSS scores, results from the DLHE is also used in TEF ratings and are one of the most important metrics in league tables.
The DLHE Longitudinal Survey is a survey that is completed three and a half years after graduation. The Longitudinal Survey has the same goals as the first survey but examines student outcomes and employability over a longer period of time after graduation.
DLHE Survey Questions
The DLHE survey encompasses a number of activities that graduates are likely to do after graduation such as:
- Starting a business
Questions about working set out to determine the graduate’s level of employment, type of employment, how they found their jobs and if their current jobs are in line with their long-term goals.
Questions about furthering studies determine if the graduate intends to further their studies, determine their educational goals and if their first degree was helpful.
For entrepreneurial graduates, survey questions determine their responsibilities, level of supervision given to their staff, and if their programme aided them in their new business.
Choosing a University - Prioritising the Student Experience
Our previous article in this series looked at quality assurance frameworks that maintain teaching standards in UK higher education. We discussed how ratings such as TEF and REF are good guides that inform us about the quality of teaching and research in a particular university. However, rankings and ratings do not reveal the full experience of a university or a particular course.
Therefore, student experience – student outcomes and employability – are extremely important to consider as well. In fact, these metrics are so important that most league tables rely on these scores to determine university rankings!
When choosing a UK university, looking up its NSS scores can give you an idea of how closely a university has met its students’ expectations. The NSS encompasses a wide range of topics that are centred on its students’ experience in their course. For best results, we recommend that you look up the NSS survey results for the particular university that you are considering applying to. The results from this benchmark can identify a university’s strengths, weaknesses, and progress over time.
One of the most pressing concerns for graduates is employability after leaving university. Getting a good education that prepares you well as a global citizen ready for the working world is crucial in ensuring good chances of employability. The DLHE can help give you an idea of what graduates from your university of choice are likely to do. Furthermore, the survey questions are heavily centred on the graduates’ opinions about whether their programmes have aided them in their current activity.
The DLHE also reveals many other interesting facts that you should know before enrolling in a UK university. For example, 50% of all international graduates are in full-time employment within 6 months of graduation.
Our final piece of advice – be sure to seriously consider student satisfaction and outcomes when you’re choosing universities. While high academic standards are important, it may not necessarily guarantee a good student experience. The NSS and DLHE are centred on graduate experiences and subjective opinions which should more closely reflect what you may experience as a student in the university.
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